Frequently Asked Questions - FAQ
SHIPPING & RETURNS
- Why can I not return earrings and nose jewellery after having tried them on?
All Blomdahl earrings and nose jewellery are sealed for hygienic reasons and for your safety. For this reason you cannot open the packaging/Clean packs and then return them. If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org or call +46 35 18 15 00. Our opening hours are weekdays 08.00-16.30.
- I no longer wish to go through with my purchase. What do I do now?
As we pack and ship your order as soon as possible, we can not guarantee that an order can be changed, once placed. However, you have a full right of withdrawal for 14 days from the time you receive the product, provided that the seal of the Clean pack/packaging for earrings and nose jewellery is unbroken. The product labels on other types of jewellery must also be intact/undamaged. When making a return, you must pay the shipping cost. Therefore, when you choose to make a return using our return label, there will be a return postage fee of xx Euro. This fee will be deducted from the refunded amount. When returning products, please enter the return code and the returned number of products on our return slip. Make sure to pack the product well, in order to make sure it is not damaged during transport.
The return address is Blomdahl Medical AB, Olofsdalsvägen 45, 302 41 Halmstad, Sweden. Refunds will be made as soon as we have received and approved your return. This is normally within 14 days.
We charge a fee of xxx Euro for unredeemed packages/undelivered products. If you no longer wish to go through with the purchase after the package has been sent from us, you must wait until you receive the package and then send it back to us. Otherwise the package will be registered as unredeemed.
- What delivery times and shipping costs apply?
Unless otherwise stated, all products in the web shop are in stock. We strive to ship your order within 3-7 working days after having received it. Schenker normally has a delivery time of 2-3 working days for small packages. In order for you to be able to track your package, you will receive a delivery notification with a tracking number via e-mail. The shipping cost is displayed in the web shop when you make the purchase.
- I want to complain about a product. How do I go about this?
- What terms and conditions apply?
Ear Piercing and Healing
- What makes ear piercing with Blomdahl safe?
Medical ear piercing from Blomdahl is based upon what within the health care industry is known as “modern aseptic technique” and is carried out using sterile disposable products. This means that our products and methods are safely designed in order to avoid the spreading of infections when piercing.
Our piercing earrings are developed in consultation with skin specialists to be suitable for everyone, even those who suffer from allergies. You can choose between carefully selected plastic and titanium of pure medical qualities. The piercing earrings are designed to facilitate the healing process. For instance, the earring backs on Blomdahl piercing jewellery are always fixed at the tip of the post where it encapsulates the tip. The piercing jewellery is also designed to make the hole slightly wider in the beginning, which eases the switch to normal earrings after the healing period.
Our quality-assured manufacturing takes place in Halmstad, Sweden, in accordance with ISO 13485, an international quality standard for medical devices. This means that we have full control and traceability over all stages of production, from materials used to finished product.
- How is an ear piercing carried out?
Watch our video to see how an ear piercing is carried out in a safe way using Blomdahl.
- How does it feel to have your ears pierced?
Everyone experiences an ear piercing differently. Some say it burn a little, others that they can barely feel it at all. Although children may have longed for getting their ears pierced, it sometimes happens that they change their mind after the first hole. Because of this, we have developed medical simultaneous ear piercing, which means that both earlobes are pierced at the same time. The whole procedure is faster, feels safer and is more comfortable for the child.
- What are the benefits of having both earlobes pierced at the same time?
When children are about to have their ears pierced, both the children themselves and their parents tend to have several concerns. One of these concerns is: does it hurt? Everyone experiences an ear piercing differently. Some say it burns a little, others that they can barely feel it at all. Although children may have longed for getting their ears pierced, it sometimes happens that they change their mind after the first hole. Because of this, we have developed medical simultaneous ear piercing, which means that both earlobes are pierced at the same time. The whole procedure is faster, feels safer and is more comfortable for the child.
- Is there an age restriction on having your ears pierced?
In Sweden there are no rules governing how old you must be before you can have your ears pierced. However, if you are under legal age, a guardian’s consent is required. It is thus up to each parent to decide if or when they want their children to have an ear piercing. Although the parents are responsible for taking care of their child’s newly pierced ears, it is recommended that the child understands some parts of the aftercare instructions. For example, that no one should touch the newly pierced hole and that it is important to be careful when putting on/taking off T-shirts, etc.
- When is a good time of the year to have your ears pierced?
You can have your ears pierced at any time of the year. When swimming in a pool, lake or ocean, consider the following: The longer period of time that has passed since the time of piercing, the better. Avoid keeping your head under the water. After bathing, clean with either liquid soap and water or with Blomdahl Piercing Aftercare cleansing swabs, which are gentle on the skin and easy to use – see instruction no. 2 in the aftercare instructions.
- How much does it cost to have your ears pierced?
Our recommended retail price for one hole is 249.00 Swedish kronor, including aftercare cleansing swabs. Our recommended retail price for two holes is 399.00 Swedish kronor, including aftercare cleansing swabs.
- What part of the ear can be pierced?
You can have your earlobe pierced one, two, or even three times, providing there is enough space. You can also pierce the upper ear cartilage, just inside the roll over edge (see green markings).
NOTE! There is a higher risk of infection in the ear cartilage – as there is much less blood supply in the cartilage, it does not have the same built-in protection against infection as the soft part of the ear (the ear lobe). Therefore, when having the ear cartilage pierced, it is especially important to follow the written aftercare instructions that you will receive at the time of piercing. If you still notice an infection in the cartilage, we recommend that you remove the earring, clean/disinfect and seek immediate medical attention.
- Why is it so important to choose safe materials when having your ears pierced?
Approximately 15 percent of all women suffer from nickel allergy, which is the most common form of contact allergy. Contact allergies can develop at any time in life, and an ear piercing makes the skin more vulnerable to inappropriate materials, such as nickel, gold, palladium, cobalt and so on. That is why Blomdahl use only the safest materials. Our piercing earrings are developed in consultation with skin specialists to be suitable for everyone, even those who suffer from allergies. You can choose between carefully selected plastic and titanium of pure medical qualities.
Pure medical titanium is the safest metal. It is the same type of material that is used for medical purposes, for example in dental implants. Therefore, if you wear earrings made from pure, medical titanium, you will not have to worry about nickel and other harmful substances when having your ears pierced.
Pure medical plastic is unique in that it contains 0% nickel. It is made of the same type of material that is used to sew the skin, so called skin sutures. It has been used for over 40 years within the health care industry and there are no reported cases of allergy. Therefore, if you wear earrings made from medical plastic, you will not have to worry about nickel and other harmful substances when having your ears pierced.
- How do I take care of my newly pierced ears?
An ear piercing is in fact a small wound. It is important to take proper care of it throughout the healing period (approx. 6–12 weeks), in order to avoid it getting infected. By following the aftercare instructions, you can minimize the risk of infection. In the written aftercare instructions you are advised to clean the hole thoroughly twice a day, using soap and water or Blomdahl Piercing Aftercare cleansing swabs, which are gentle on the skin and easy to use. Watch our video on how to clean a newly pierced ear.
- Why should I avoid rotating the piercing earring?
A common misconception is that, if you do not rotate the piercing earring, the skin will get stuck to it. This is not true. What is true is that rotating the piercing earring without first having cleaned your ear, earring and hands thoroughly, can infect the ear piercing.
- When can I remove the piercing earring?
If you have had an earlobe pierced, you can remove and replace the piercing earring after 6 weeks, at the earliest. It takes longer for a hole in the cartilage to heal, so if you have had your cartilage pierced, we recommend that you leave the piercing earring for at least 12 weeks.
- How do I remove the piercing earring?
Watch our video or follow the instructions below:
To remove the piercing earring: Wash hands and ears thoroughly. A good time to remove the piercing earring is right after a shower/hair wash. With one hand, take hold of the jewellery part (front) of the piercing earring. With the other hand, take hold of the earring back and wiggle it back and forth, until you feel it loosens. Carefully remove the piercing earring and insert a clean earring. Piercing earrings are only intended to be used during the healing period.
- What should I bear in mind after having replaced the piercing earrings with normal earrings?
It takes up to a year before the holes are completely healed. Hence consider the following:
- Always wear earrings. If you go without, the holes can shrink and/or close completely.
- Take extra care when changing earrings. The skin that has grown within the holes is still thin and delicate and can easily tear, which may cause an infection. Therefore, always make sure to wash your earrings and your hands before the change, and make sure that the area around the holes is kept clean, dry and airy. If you use earrings with earring backs, these should not be pressed tightly against the back of the ear.
- The risk for developing a contact allergy is at its greatest during the first year. This is why it is extra important to wear safe earrings during this time. In consultation with skin specialists, Blomdahl has developed skin friendly jewellery suitable for everybody and especially for those who have just pierced their ears.
Skin Friendly Jewellery
- Why should I choose skin friendly jewellery from Blomdahl?
Contact allergies can develop at any time in life and you can for example become allergic to nickel if you use jewellery containing nickel. Approximately 15 percent of all women suffer from nickel allergy.
Although nickel allergy is the most common type of contact allergy, jewellery can contain many other allergens, such as cobalt, gold, epoxies and acrylates. They may also contain toxic, carcinogenic or otherwise unhealthy substances, such as lead, cadmium, formaldehyde, phthalates and bisphenol A (BPA).
Blomdahl skin friendly jewellery is developed in consultation with skin specialists to be suitable for everyone who wants to avoid contact allergies and other health risks. We use only the safest materials. Therefore, Blomdahl is recommended for children and adults who want to be able to wear jewellery every day, without having to worry about their skin and health.
- What materials make our jewellery a safe choice for all, even for those with allergies?
For earrings and nose jewellery, choose from carefully selected titanium and plastic, of pure medical quality. The coating is only applied to the parts of the earrings or nose jewellery in titanium, that don’t come into close contact with your skin. The parts, which are constantly in contact with your skin, are always made from pure, medical titanium.
Blomdahl’s rings are made from carefully selected titanium of medical quality. You can choose between natural titanium and golden titanium. The gold coloured, skin friendly coating is only applied to the outside of the ring, which doesn’t come into close contact with your skin. The inside, which is constantly in contact with your skin, is always made from medical titanium.
Bracelets and necklaces from Blomdahl have a beautiful and skin friendly gold or silver coloured coating which has been applied on very high quality stainless steel (316L). As chains and pendants do not sit as close to the skin as rings, earrings and nose jewellery do, they can be completely covered with our skin friendly coating. To protect your skin and your health, Blomdahl uses a coating that has been developed in consultation with skin specialists. This unique, ceramic (durable) coating makes the bracelets and necklaces up to 300 times safer, compared to the same jewellery without this coating. Therefore our skin friendly jewellery is suitable for everybody, even if you have nickel allergy.
All our skin friendly jewellery comply with 2004/96/EC (“The EU Nickel Directive”), and the limits for cadmium and lead as stipulated by EU regulation, (REACH).
Furthermore, we have gone further than required by the regulations, i.e. the nickel content and/or the nickel release is 0 % or so close to 0 %, that our jewellery cannot cause nickel allergy.
- How should I care for my jewellery?
- Remember to handle your skin friendly jewellery carefully. That way it will stay beautiful for longer. When you don't use it, keep the jewellery in the Clean Pack or in your jewellery box.
- Remove your jewellery when showering. Avoid exposing your jewellery to makeup, hair care products, alcohol and other chemicals.
- Remove your rings when you, for example, work out or do house and garden work, etc.
- In order for your jewellery to retain its lustre, remove and clean it with uncoloured soapy water regularly. For earrings made out of medical plastic, this also means that the earring backs will be more secure.
- Earrings made out of medical plastic are usually quite resistant, yet the posts, hooks and pendants are soft and need to be handled carefully.
- In order to make the titanium earring backs tighter and therefore more secure, press the loops of the earring back slightly together before use.
- Why are all earrings and nose jewellery from Blomdahl delivered in hygienic packaging?
In order to guarantee that you are the first person to come into contact with your new jewellery, we deliver earrings and nose jewellery in a so-called Clean Pack. It keeps the jewellery hygienic until the packaging is opened. The label acts as a seal.
- What do nickel-safe/nickel-tested/nickel-free mean?
Even if jewellery is marked nickel-safe/nickel-tested/nickel-free, it does not mean that it is entirely free of nickel. This is because nickel is present in virtually all metals, sometimes as a mixed in ingredient and sometimes in the state of pollution.
The EU Nickel Directive (2004/96/EC) limits the amount of nickel that jewellery is allowed to leak. However, even if these guidelines are being followed, people who are extra sensitive are still at risk of developing nickel allergy.
Allergy, no thanks!
If you use Blomdahl you will not have to worry about nickel, cadmium, lead or any other harmful substances. Our jewellery is developed in consultation with skin specialists to be suitable for everyone, even those who suffer from allergies.