Terms and conditions
When you shop with us or use our website www.blomdahl.com, Swedish legislation and below Terms and Conditions apply. The Terms and Conditions are important to both you and us because they describe what we expect from each other. They also provide you with useful information. We keep these Terms and Conditions updated and change them when necessary. As it is the latest version that applies, we ask you to carefully read the Terms and Conditions before you shop. If you have any questions or concerns, please do not hesitate to contact us.
Ordering
Please check that your contact information is correct. Please note that you are responsible for ensuring that your address and other information are up to date and correct. Therefore, make sure that the first name, the last name, and the address (street name and apartment/house number) that you enter, correspond to the details stated on your mailbox. In our Privacy Policy, you can read about how we process your personal information.
Should a product be temporarily out of stock, this is stated on the product page. The purchase cannot be completed in the web shop until the product is back in stock. Blomdahl reserves the right to make errors related to information about price, product, or stock balance or otherwise on the website. In the event of any errors, we reserve the right to correct this afterwards. Should this happen, we will of course contact you and try to resolve the matter in the best possible way.
Order confirmation
Payment
When paying by debit or credit card, the purchase price will be reserved on your card at the time of ordering. Your card will however not be charged until we ship the product to you.
All card information is encrypted, which means that no unauthorized person can access it.
Prices and product descriptions
Discount codes
Delivery
All packages from Blomdahl are sent with Schenker. Schenker normally has a delivery time of 2-5 working days for small packages. For you to be able to track your package, you will receive a delivery notification with a tracking number via e-mail.
In the unlikely event your order does not arrive, please contact us via e-mail at customerservice@blomdahl.com, or call us on +46 35 18 15 00 (weekdays 08:00-16:30).
We process and deliver a large number of orders. All orders are processed separately based on the invoice number. Because of this, different orders cannot be shipped in one package.
Shipping fees:
Sweden:
Schenker representative 49 SEK
PostNord representative 149 SEK
Denmark:
Schenker/GLS representative 59 DKK
Germay:
Schenker/GLS home delivery 8,90 EURO
Austria:
Schenker/GLS home delivery 9,90 EURO
Spain:
Schenker/GLS home delivery 19 EURO
Returns and refunds
You do, however, have the right to exercise your 14 days right of withdrawal, which takes effect at the time of delivery. In order for returned earrings or nose jewellery to be approved, their packaging/Clean pack must still, for hygienic reasons, be sealed/unbroken. The product labels on other types of jewellery must also be intact/undamaged.
When exercising your 14 days right of withdrawal you must pay for return shipping. Therefore, when you choose to make a return using our return label, we charge a return fee. This fee will be deducted from the refunded amount. Refunds will be made as soon as we have received and approved the return. Our processing time is normally 14 working days.
In order to return a product to us:
Remember that only earrings and nose jewellery with unbroken/sealed packaging may be returned. The product labels on other types of jewellery must also be intact/undamaged. Please enter the return code and the returned number of products. Put the product and your return slip in the packaging in which the product was delivered, or in equivalent packaging suitable for transport. If you do not have the return slip, you can print out the order confirmation that you received via e-mail and highlight the product which you are returning. Alternatively, you can contact us via customerservice@blomdahl.com, or call +46 35 18 15 00.
Attach the return label to the package and drop it of at your nearest Schenker representative. You will receive a receipt with the shipment’s tracking number. It is important that you keep this receipt until you have received the refund.
Returns from Germany, Austria and Spain:
1. If you want to make a return, please contact us at customerservice@blomdahl.com.
2. We will book your return.
3. A driver will pick up your parcel at your home.
4. When we have received your parcel, we will make a refund within 14 working days.
The return address is Blomdahl Medical AB, Olofsdalsvägen 45, 302 41 Halmstad, Sweden.
Return fee:
Sweden:
Schenker representative 49 SEK
PostNord representative 149 SEK
Denmark:
Schenker/GLS representative 99 DKK
Germany:
Schenker/GLS representative 20 EURO
Austria:
Schenker/GLS representative 20 EURO
Spain:
Schenker/GLS representative 26 EURO
Unredeemed packages
Unredeemed package fee:
Sweden:
Schenker representative 175 SEK
PostNord representative 175 SEK
Denmark:
Schenker/GLS representative 200 DKK
Germany:
Schenker/GLS representative 25 EURO
Austria:
Schenker/GLS representative 25 EURO
Spain:
Schenker/GLS representative 30 EURO
Complaint
In the event of a complaint we will, if possible, repair your product. Otherwise, we will replace it with a new similar or equivalent product.
Do you have any complaints, or do you need to contact to us?
We are always happy to talk to our customers. Should you be dissatisfied in any way, we would like you to contact us directly. Hopefully we can help you and, at the same time, take the opportunity to improve our services.
Force Majeure
Publication date: 28.06.2024